Published On: Thu, Nov 16th, 2017

The Grand at Moon Palace water park: pure family fun

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The Grand at Moon Palace Cancun opened its doors this year. Located on the Moon Palace Cancun grounds, it’s a separate, newly-built property.

“Moon Palace has always been our workhorse and our flagship. It’s the barometer that sets the tone of the marketplace,” Frank Corzo, vice president of U.S. field sales for Palace Resorts, tells Travel Agent.

The Grand is making a play for the luxury family market.

New amenities include an elaborate water park with its own lazy river, plus a high-tech bowling lounge.

Of course, dining is increasingly important for every market segment.

“We’ve elevated the dining experience because it’s such an important part of the vacation experience today. In addition to authentic Mexican cuisine, we’ll have Asian, Lebanese, Peruvian, Italian and more at The Grand. We’ve also partnered with Certified Angus Beef across all our brands. That’s not only in the fine dining restaurants, you’ll see it in our beach grills,” said Corzo.

Guests staying at The Grand can dine at the Moon Palace restaurants. Guests staying at the Sunrise or Nizuc sections of Moon Palace can purchase a day or evening pass to The Grand. The passes can be purchased with the Palace Resort $1500 resort credit (available for stays of 5-8 days).

Bookings for 2017 are going very well, for which Corzo gives a well-deserved shout out to agents. Palace Resorts is already well-known for its investments in online training. In the works are an automated promotional tool that agents can use to send out messages on social media. And a new affiliate agency program will provide agents with their own co-branded Palace Resorts website.

New to the wedding certification program is an option for one-on-one meetings with the wedding team in Mexico.

The Grand at Moon Palace Cancun

“It allows agents to get to know the back-end operational elements that a consumer would not necessarily know about. It allows them to be more useful to the client,” said Corzo.

Additionally, a new lead generation program will list certified wedding agents on the consumer-facing wedding site. Other agent initiatives include a Sneak Peek program that will provide advance notice of incentives and promotions. And there’s also a new chat line feature available for agents.

We’re super excited about a couple other projects in the pipeline. We’ll be making those announcements in the coming weeks,” said Corzo.




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