Cozumel, Q. Roo.- The Municipal President, Juanita Alonso Marrufo, inaugurates the Tourist Care and Protection Center (CAPTA) located on the top floor of Plaza del Sol, with which the Island of Cozumel becomes the second largest municipality of the state in having one of these modern systems that provides tourists with immediate attention and comprehensive solutions to the needs and/or disagreements that may arise during their stay.

Prior to cutting the ribbon, the municipe in the company of the general secretary of the Solidaridad City Council, Kira Iris San, representing President Lili Campos, explained that this service center was equipping and conditioning to provide advice, receive complaints, provide information and reduce response times in cases of reports related to the tourism sector, both in terms of safety, health or other types of cases.

This system responds expeditiously to the work and commitments made with the consulates and representatives of the countries that provide tourists to the destination, for which more than 350,000 pesos were invested from the collection of environmental sanitation rights, captured thanks to the collaboration of the tourism sector and exercised thanks to the generosity of the Committee, which is an example of the virtuous circle that is created when the government renders clear accounts and works together with society, an effort that is also reflected with the receipt of the “Safe to Travel” awarded by the World Travel and Tourism Council.

While the undersecretary of Promotion and tourist operation of the state, Andrés Aguilar Becerril, recognized the initiative and leadership of the Municipal President, Juanita Alonso Marrufo, for the implementation of this attention center that will provide greater security to visitors, which will be one of the strong cards for the destination and for the entire state at the next tourist fair in Madrid, Spain.

Likewise, in the explanatory statement, the director of Tourism and Economic Development, Badih Sleme Flores, highlighted that this CAPTA raises the level of the destination, since, in the eyes of the world, mainly travelers and travel promoters, it puts us as a safer destination.

This CAPTA has its origins in Acapulco, Guerrero, from where it was adopted by six states, including Quintana Roo, which has two of them, one in Solidaridad and now in Cozumel, which works in coordination with all governmental and non-governmental entities, to Accompany and help solve any problem or doubt that a tourist may have, thus improving their experience at the destination.

It should be noted that this Center is located in local number 26, top floor of Plaza del Sol, which for the moment will be providing service from Monday to Friday from 9:00 a.m. to 5:00 p.m. , for which citizens who know of a case of tourists who require this attention can contact the number 987 87 20 922, where they will be given the advice they need.

The Riviera Maya Times
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